Upper Insulator - Mitsubishi (5230A814)

If you have any questions about shipping that aren't answered here, please check our FAQs or contact us.

Q. How much is shipping?

A. It depends on a) what you order, b) where you live, and c) how fast you want it.

Q. What shipping methods do you offer?

A. Most products ship UPS ground or freight for larger packages. Next Day options are available for most US addresses. We cannot guarantee transit times for ground and oversize orders.

Q. Do you have a minimum order?

A. Yes. The minimum order amount is $20.

Q. Do you offer rush shipping?

A. No. Due to current shipping problems worldwide we are not offering overnight or rush shipping at this time.

Q. How long does it take to process and ship my order?

A. In stock orders ship within 24 hours. If the part isn’t in stock, it can take up to 2-5 days for us to receive it. We will ship it as soon as we have it. Depending on your location, ground shipments usually take 2-7 days. We do not have overnight shipping options at this time. We’ll send a tracking number to your email as soon as we have it.

Q. Where are you located? How long does shipping take?

A. First, we’re located in Orland, CA. So, depending on whether or not you paid for quicker shipping and if the item is in stock, your order will arrive in 2-12 business days for items we must order then ship.

Q. Will you provide tracking information?

A. All orders receive a tracking number that is sent to your email address.

Q. If I pay by credit card, will you charge my card once the item has shipped?

A. We’ll charge the card at the time the order is placed. This method offers a layer of security, as it means we do not store any credit card information.

Q. If I ordered a part that’s out of stock, when will it ship?

A. ASAP. We’ll notify you via email.

Q. Can you ship my order to multiple addresses?

A. We most likely can accommodate this request. We do ask that you call us at (530) 936-2324 to discuss this before ordering.

Q. Do you ship to AK, HI, and US territories?

A. No, we do not ship to these locations due to shipping charges and freight issues.

Q. Do you ship to PO Boxes or APOs/FPOs?

A. We’re sorry, but we do not ship our products to PO boxes. Please contact us at (530) 936-2324 to place an order for an APO or FPO.

Q. Do you ship internationally?

A. Sorry, we do not ship internationally.

Q. Do you ship hazardous items?

A. Yes. Any items identified as hazardous are shipped via UPS.

Q. What happens if you ship the wrong part?

A. We’re sorry. We’ll take care of our mistake, and it won’t cost you anything other than some inconvenience.

Q. How can I be sure you’re shipping me parts that will fit my vehicle?

A. We try to include fitment information in each product description, but if you still aren’t sure, call us! We’re happy to help you find the exact part you need and a VIN is very helpful.

Q. What happens if the part doesn’t fit my vehicle?

A. If we sent you the wrong part, we’ll make it right. If you ordered the wrong part, you’ll need to return it to us. Contact us for a return authorization number.

Q. What happens if the part is damaged during shipping?

A. Please inspect your package for damage before accepting or signing for delivery. Refuse to accept the delivery if a driver attempts to give you a damaged package. If you refuse a damaged package or a damaged part was delivered, take a photo of the box, then promptly call the shipping / courier company to start the claim process. Please also contact us at (530) 936-2324, so we can begin the process of getting you a replacement.

Q. What if my address changes before my order ships? Can I change where you send my shipment?

A. If a product has shipped, it can be difficult to make a change. If you have unique shipping requirements, please contact us at (530) 936-2324.

Q. What if I never receive an order?

A. We put a tracking number on most of our shipments for precisely this reason. If the part never arrives, there’s a good chance we’ll know it. If you won’t be available at time of delivery, please leave instructions for the driver to put the package in a secure location to avoid theft.

Q. What happens if I refuse the shipment?

A. Please don’t refuse a shipment just because you changed your mind. Instead, just accept the shipment and then contact us for a return authorization at (530) 936-2324. If you refuse a damaged package, promptly call the shipping / courier company to start the claim process then contact us.

If you have a question that's not answered here, please check out our FAQs or contact us.

Q. Can I return a part?

A. Of course! You have up to 30 days after receiving your order to start the return process. We’ll accept your return if it meets all of the criteria, which is outlined on this page. Our return process is pretty straightforward:

1. The part must be unused and in its original packaging. Electrical parts are not returnable.
2. Contact us for a return merchandise authorization (RMA) number
3. Ship the order back to us with the RMA number easily visible and a copy of the original invoice enclosed.

Q. Can I exchange a part?

A. Usually, we accept exchanges, but the merchandise you’re sending back is held to the same rules as returned parts. If you wish to exchange a part, email us at [email protected] or call us at 530-936-2324, and we’ll start the exchange process. You will be responsible for the shipping charges. The part must be unused, in its original condition, and in its original packaging.

Q. How do I return or exchange an item?

A. First, ensure that your part meets all of the criteria within our return/exchange policy. If it does, contact us at [email protected] or call us at 530-936-2324, and we’ll start the process.

Q. What if you sent me the wrong part?

A. Contact us right away. We’ll offer an apology and send out the correct part.

Q. What if I ordered the wrong part?

A. You’re more than welcome to return it. Keep in mind that if the part is incorrect due to your error, you’ll incur a 15% restocking fee. If you aren’t certain you’re ordering the right part, ask us. We’re happy to help.

Q. How long do I have to return or exchange a part?

A. You have within 30 days of receiving your order to start the return or exchange process. Be sure to ship the part back to us within 30 days or the return will be cancelled and no credit will be issued.

Q. Can I return or exchange a part for any reason?

A. Yes, as long as the part is unused, still in brand new condition, not electrical, and still in its original packaging. Please note: There is a 15% restocking fee on all returns that aren't the result of an error on our part.

Q. Are there certain parts I can’t return?

A. Yes. We do not offer refunds for:

• Parts that have been installed
• Parts that have been disassembled
• Parts that have been damaged from incorrect installation
• Electrical parts
• Parts that aren’t in original packaging and resaleable

If you try to return a part that falls in one of the above categories, we’ll send it back to you and charge you for return shipping. If you’re not sure whether your part can be returned, feel free to give us a call or shoot us an email. We’ll be more than happy to assist you.

Q. Do I have to pay any restocking fees?

A. Yes. There is a 15% restocking fee for any returns that aren't the result of an error on our part.

Q. Do I have to pay for return shipping?

A. Yes. Shipping charges are nonrefundable. The only exception is if we sent you an incorrect or defective part.

Q. How long will it take to receive my refund?

A. You’ll receive your refund 5-10 business days after we issue it. We’ll notify you via email once it's issued.

Q. How long do returns take to process?

A. We’ll start processing your return as soon as we receive it. It should take a total of 5 to 10 business days.

Q. What if the part is defective or damaged?

A. All of the parts we sell are warrantied against defect. In the event that your product is delivered defective, please let us know immediately. We will process a replacement at no additional cost, and we’ll help you file a warranty claim with Mitsubishi. Please do not attempt to assemble, install, or modify a damaged part.

We are not responsible for any installation errors or labor, towing, or rental car expenses that occur as the result of the installation of any incorrect or defective parts.

Q. What if my return never arrives? Do I still get a refund?

A. No, sorry. That’s why we recommend buying insurance for the return shipment. We’re not responsible for returns that get lost or damaged in transit.

Q. What if someone else purchased the part for me and I want to return or exchange it?

A. You’re more than welcome to return it or exchange it for another part. The original purchaser must supply a copy of the invoice though.

Q. What if I need to make a warranty claim and return a part?

A. If you have a part that has a warranty problem, contact us and we’ll help you figure out the next steps.

Q. What is a core return/core charge?

A. On some parts, we’re discounting the selling price on the assumption that you’re going to send us your old part. This old part is called a “core.” The core charge is something we add to the sale price of your part, then refund as soon as we get your old part.

Let’s say we have a $150 part. We’re willing to sell it to you for $100 if you agree to send us the old part, which has a $50 core charge. We’ll sell you the part for $150, and then refund you the $50 core charge when we receive the old part from you. Ultimately, you’ll pay $100 plus your old part for a brand new part that costs $150.

Check out our FAQs for more information. If you have a question that hasn't been answered, feel free to contact us.