Frequently Asked Questions
If your question isn't answered below, please contact us - we're happy to help!
Q. What happens if you send me the wrong part?
A. We’re sorry, we’ll take care of our mistake, and it won’t cost you anything other than some inconvenience. However, we can’t be responsible if we shipped you the part you ordered and it just didn’t fit.
Q. What happens if I order the wrong part?
A. Please contact us to make arrangements for a return. We’ll issue an RMA. Please note: a 15% restocking fee is charged on all returned parts. We cannot accept electrical parts or parts that have been installed or used.
Q. How long does it take for a part to arrive at my door?
A. In stock orders ship within 24 hours. If the part isn’t in stock, it can take up to 2-5 days for us to receive it. We will ship it as soon as we have it. Depending on your location, ground shipments usually take 2-7 days. We do have overnight shipping options. We’ll send a tracking number to your email as soon as we have it.
Q. What happens if I need to return or exchange a part?
A. Please contact us to make arrangements for a return. We’ll issue an RMA. Please note: a 15% restocking fee is charged on all returned parts and we cannot accept electrical parts or parts that have been installed or used.
Q. What if the part is broken or damaged during shipping?
A. Please inspect your package for damage before accepting or signing for delivery. Refuse to accept the delivery if a driver attempts to give you a damaged package. If you refuse a damaged package or a damaged part was delivered, take a photo of the box, then promptly call the shipping / courier company to start the claim process. Please also contact us at (530) 936-2324, so we can begin the process of getting you a replacement.
Q. Do you ship outside the US?
A. Sorry, but we do not ship internationally at this time.
Q. Do you offer express/expedited shipping?
A. We do have overnight shipping available for an additional cost. Larger items may not be applicable. Please see expedited shipping options when ordering.
Q. What shipping methods do you offer?
A. Some products are eligible for USPS flat rate shipping. Most items can be shipped UPS ground, Next Day AM or PM, or 2nd Day. Oversized items may require freight shipping.
Q. Can I track my package?
A. Once your package is shipped, you will receive a tracking number to follow your package through its journey.
Q. What payment methods do you accept?
A. Visa, Mastercard, AMEX, Discover, and PayPal.
Q. How do you protect my credit card information?
Q. What do I do if I need to cancel my order?
A. Please contact us at (530) 936-2324 so we can cancel the order before it we begin processing the order. If the order has already shipped, you’ll need to follow the return process.
Q. Do I need to have an account to order a part?
A. No, you may checkout as a guest.
Q. Do you offer a warranty?
A. Yes. All of our OEM parts are backed by Mitsubishi's 12-month, 12,000-mile warranty.
Q. How do replacement parts affect my vehicle’s warranty?
A. It’s actually against federal law to void a warranty for use of an aftermarket part. The Magnuson-Moss warranty act, enacted in 1975, makes it illegal for auto manufacturers to void a warranty simply because the owner of the vehicle adds an aftermarket product to a vehicle. The law states that unless the manufacturer can prove the problem was caused by an aftermarket part, they have to repair the vehicle. All that said, we still think OEM Mitsubishi parts are the best option for your vehicle.
OEM stands for Original Equipment Manufacturer and means that the parts are directly from the factory. They are built to match the specifications and standards of Mitsubishi and backed by the company’s warranty.
Sometimes aftermarket parts are cheaper up front, but you may end up paying much more in the long run.
Q. How can I be sure the part I need will fit my vehicle?
A. When you place your order there’s an option to enter your VIN. Entering your VIN all but guarantees you’ll get a part that matches your vehicle exactly. If you’re still not sure, please contact us at 530-936-2324 or firstname.lastname@example.org to verify fitment before ordering.
Q. Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?
A. OEM stands for Original Equipment Manufacturer and means that the parts are directly from the factory. They are built to exactly match the specifications of your vehicle. They are always built to the standards of Mitsubishi and backed by the company’s warranty. Sometimes, it's not worth the risk to purchase aftermarket parts - you may end up paying less up front but the costs down the road could be significant.
Q. How do I tell if the part is for the driver’s side or the passenger’s side?
A. As a rule, the driver’s side is listed as L (left) and the passenger’s side is R (right).
Q. What if I want to talk to a real person about my order?
A. Feel free to call us at 530-936-2324.
Q. What are your Customer Service hours?
A. Monday-Friday, 8am – 5:30pm, PST.
Q. Do you ever offer coupons or discounts?
A. Sometimes. Sign up for our newsletter to receive occasional specials from us.
Q. Do you charge sales tax?
A. Yes. We do charge sales tax on orders for local pickup or that are shipped anywhere in California.