Shipping Policy
If you have any questions about shipping that aren't answered here, please check our FAQs or contact us.
Q. How much is shipping?
A. It depends on a) what you order, b) where you live, and c) how fast you want it.
Q. What shipping methods do you offer?
A. Most products ship UPS ground or freight for larger packages. Next Day options are available for most US addresses. We cannot guarantee transit times for ground and oversize orders.
Q. Do you have a minimum order?
A. Yes. The minimum order amount is $20.
Q. Do you offer rush shipping?
A. No. Due to current shipping problems worldwide we are not offering overnight or rush shipping at this time.
Q. How long does it take to process and ship my order?
A. In stock orders ship within 24 hours. If the part isn’t in stock, it can take up to 2-5 days for us to receive it. We will ship it as soon as we have it. Depending on your location, ground shipments usually take 2-7 days. We do not have overnight shipping options at this time. We’ll send a tracking number to your email as soon as we have it.
Q. Where are you located? How long does shipping take?
A. First, we’re located in Orland, CA. So, depending on whether or not you paid for quicker shipping and if the item is in stock, your order will arrive in 2-12 business days for items we must order then ship.
Q. Will you provide tracking information?
A. All orders receive a tracking number that is sent to your email address.
Q. If I pay by credit card, will you charge my card once the item has shipped?
A. We’ll charge the card at the time the order is placed. This method offers a layer of security, as it means we do not store any credit card information.
Q. If I ordered a part that’s out of stock, when will it ship?
A. ASAP. We’ll notify you via email.
Q. Can you ship my order to multiple addresses?
A. We most likely can accommodate this request. We do ask that you call us at (530) 936-2324 to discuss this before ordering.
Q. Do you ship to AK, HI, and US territories?
A. No, we do not ship to these locations due to shipping charges and freight issues.
Q. Do you ship to PO Boxes or APOs/FPOs?
A. We’re sorry, but we do not ship our products to PO boxes. Please contact us at (530) 936-2324 to place an order for an APO or FPO.
Q. Do you ship internationally?
A. Sorry, we do not ship internationally.
Q. Do you ship hazardous items?
A. Yes. Any items identified as hazardous are shipped via UPS.
Q. What happens if you ship the wrong part?
A. We’re sorry. We’ll take care of our mistake, and it won’t cost you anything other than some inconvenience.
Q. How can I be sure you’re shipping me parts that will fit my vehicle?
A. We try to include fitment information in each product description, but if you still aren’t sure, call us! We’re happy to help you find the exact part you need and a VIN is very helpful.
Q. What happens if the part doesn’t fit my vehicle?
A. If we sent you the wrong part, we’ll make it right. If you ordered the wrong part, you’ll need to return it to us. Contact us for a return authorization number.
Q. What happens if the part is damaged during shipping?
A. Please inspect your package for damage before accepting or signing for delivery. Refuse to accept the delivery if a driver attempts to give you a damaged package. If you refuse a damaged package or a damaged part was delivered, take a photo of the box, then promptly call the shipping / courier company to start the claim process. Please also contact us at (530) 936-2324, so we can begin the process of getting you a replacement.
Q. What if my address changes before my order ships? Can I change where you send my shipment?
A. If a product has shipped, it can be difficult to make a change. If you have unique shipping requirements, please contact us at (530) 936-2324.
Q. What if I never receive an order?
A. We put a tracking number on most of our shipments for precisely this reason. If the part never arrives, there’s a good chance we’ll know it. If you won’t be available at time of delivery, please leave instructions for the driver to put the package in a secure location to avoid theft.
Q. What happens if I refuse the shipment?
A. Please don’t refuse a shipment just because you changed your mind. Instead, just accept the shipment and then contact us for a return authorization at (530) 936-2324. If you refuse a damaged package, promptly call the shipping / courier company to start the claim process then contact us.